The customer

Brau Union Österreich AG with headquarters in Linz is part of the Heineken company. In the beer and drinks industry in Austria, the company, which includes brands such as Heineken, Zipfer, Gösser, Kaiser, Puntigamer, Edelweiss and Schlossgold, has gained a market share of 50%. Around 50.000 customers, mainly partners from the food industry, are supplied with fresh beverages from eight breweries and 34 sales store locations.

The voice of experience

"The range and functions of the handheld terminal IT-3000 were developed specifically to fulfil the requirements of mobile data recording in the service industry, harmonizing perfectly with the mobile Mowis Software and our central ERP system with its neutral operating system platform. The exchange of data and necessary software updates can be carried out with no problems whatsoever", states Ernst Kashofer, system adviser in the field of organisation at Brau Union.

Use

In order to make its customer service fit for the future, Brau Union Österreich AG has equipped around 300 delivery vehicles at 34 sales store locations throughout Austria with the innovative multifunctional terminal IT-3000 from CASIO. The range of functions and ease of operation were adapted by Mowis specifically to suit the requirements of the delivery service. Pre-commissioned orders can be edited or corrected by the customer during the journey to the destination and new orders be made and printed as required. Signatures are added on the touch display, before the document with signatures is printed off.